Selwood Products

Manufacturers Limited Warranty

Important Safety Notice
This product is intended for the use and enjoyment of children ages 3 and up.  It has been specifically designed and tested for use by children of that age range.  Parental Supervision and inspection is always required to prevent injury and misuse or degradation of the product regardless of the age of the child.  Sharp edges may result from misuse, heavy use, age of the product or the environment, including recurring heat, cold and water.  To safeguard the child and prolong the safe life of the product, follow the enclosed assembly and maintenance instructions carefully and honour all warnings.  Inspect for loose, unstable, sharp and broken parts frequently.  Should you have any question or concerns, please contact Selwood Products customer service at
This is an outdoor wood product that naturally weathers with age.  To ensure optimal long term durability and fun, treatment with an oil based outdoor wood sealer is required.  Wood sealer can be purchased at your local DIY store and should be applied at the first signs of weathering.  The canvass roof needs to be removed when product is not in use.  If you have any questions regarding the maintenance and care of the product, please call us on +441284 852569.  To prolong the life of your outdoor item, please store out of direct sunlight or exposure to extreme weather.  Please always remove the canopy when not in play.
Sole and Limited Warranty
Manufacturers Limited Warranty
The manufacturer states that the product is free from defect in materials and workmanship for a period of one (1) year from the original date of purchase. This one (1) year warranty covers all parts including wood, hardware, and accessories.  All wood carries a three (3) year warranty against rot and decay.  Refer to the schedule associated with replacement of parts under this Warranty. In addition, the manufacturer will replace any parts within the first 60 days from date of purchase found to be missing from or damaged in the original packaging. This warranty applies to the original owner and registrant and is non-transferable. Regular maintenance is required to assure maximum life and performance of this product and failure by the owner to maintain the product according to the maintenance requirements may void this warranty. Maintenance guidelines are provided in the Owner's Manual provided by the manufacturer.
This Limited Warranty does not cover, Labour for any inspection or Labour for replacement of any defective item(s), Incidental or consequential damages, Cosmetic defects which do not affect performance or integrity of a part or the entire product, Vandalism, improper use, failure due to loading or use beyond the capacities stated in the Assembly Manual. Acts of nature including but not limited to wind, storms, hail, floods, excessive water exposure, Improper installation, Minor twisting, warping, checking, or any other natural occurring properties of wood that do not affect performance or integrity.
The manufacturer states that the product has been designed for safety and quality. Any modifications made to the original product could damage the structural integrity of the unit leading to failure and possible injury. Modification voids any and all warranties and the manufacturer will accept no liability for any modified products or consequences resulting from failure of a modified product.
This product is warranted for RESIDENTIAL USE ONLY. Under no circumstance should the product be used in public settings, such use may lead to product failure and potential injury.  Any and all public use will void this warranty.
Please note, where a curved slide is part of the set you have purchased, please ensure this is checked upon delivery for any scrapes/scrathes etc.  Please note this on the POD and contact us straight away. If the POD is signed clear and then damage is noticed afterwards, charges may apply for replacement pieces.
Warranty Part Replacement Schedule:
Plastic/Metal/Wood Components - 1 Year Warranty
0-60 days from date from purchase - Free Parts & Free Shipping
61 days to 1 year from purchase - Free Parts + Shipping & Handling
Wooden (Wood Rot and Decay Only) - 3 Year Warranty
0-60 days from date from purchase - Free Parts & Free Shipping
61 days to 3 years from purchase - Free Parts + Shipping & Handling This product is warranted solely against manufacturing defects, wood and metal parts for 2 years To submit a warranty claim, please contact Selwood Products customer service