Frequently Asked Questions
Q: Is it safe to buy online?
A: Yes. We work with both Thawte and Security Metrics to ensure our website and shopping cart are safe and secure for you to use. For more information on our secure shopping policy please click here.
Q: What is the buy online button?
A: This button means you can purchase the playset right there on our website. If the button says ‘out of stock’ we are currently out of this item but stock should be arriving shortly. If the button displays ‘discontinued line’ the items are out of stock and will not be replaced. We may display items as ‘pre order’ this means that stock is arriving shortly and you are likely to pick up a fantastic pre-order deal.
Q: Do I need to set up an account?
A: You do not need to apply for or set up an account. When you make a purchase our system will store your information for you to enable you to view your order details and invoice.
Q: How can I pay the outstanding balance of my pre-order climbing frame?
A: You can visit this url to log in and pay your balance - http://www.climbingframesuk.com/customer-account/
Q: Will I find the same product cheaper elsewhere?
A: Climbing Frames UK will not be beaten on price. We don't believe that you will ever find our products cheaper elsewhere. If you do please let us know and we'll do our best to match or beat the price to save you even more money. We will not match prices on auction sites.
Q: What payment Methods do you accept?
A:You can pay for your shopping in a number of ways, whether it is on-line or over the telephone. In addition to Paypal and Google Checkout we accept Mastercard, Visa, Switch, Solo, Delta or Maestro. We can also accept cheque, or Bank Transfer, but these can cause delivery delays whilst payment clears.
Q: Will I be notified that my order has been received?
A: When you place your order on-line you will receive an immediate email confirmation containing your order details and invoice confirmation. You will then be contacted by our shipping dept who will arrange delivery with you.
Q: What happens if a product is out of stock?
A: We make every effort to keep our inventory in stock at all times. However, on occasion, our stock levels do run down and we will communicate this to you. If you happen to make an order on stock that is not currently unavailable, we will endeavour to find a suitable replacement at your approval. If this is not possible, we will reimburse your payment in full.
Q: What is the difference between the various brands on your site?
A: There are numerous outdoor toy manufacturers and brands. We sell our own outstanding value products alongside those of the world's biggest manufacturers to provide you with a direct comparison.
Q: Can i substitute, add or remove bits of the set?
A: No. our products are pre-packaged and are boxed and sealed in our warehouse ready for dispatch to you.
Q: How do i know the playset will fit in my garden?
A: This is an exceedingly important question. We display the product sizes and often show footprint images of our sets so you can determine the length, width and height to ensure your desired products will fit in your garden. We would also always advise to leave a safety area around your playset of approximately 1.8m (6ft) to allow for movement around the set and help minimise injuries should children fall from the set.
Accessories and Options
Q: Can I use your accessories on sets from other manufacturers?
A: Our range of accessories can fit most manufacturer’s play sets, although we would advise checking dimensions. We will not supply our modular play system accessories to fit other manufacturers systems.
Q: Can I install the slide and ladder in different positions?
A: With our boxed sets in many cases the positions at which you install the slides and ladders are interchangeable, but not always. If you would like to do this then please refer to the product description or contact our customer services team. Backyard Adventures sets are fully modular, so there is no problem re-arranging the layout to suit.
Q: Can I leave off the monkey bars or switch the position of them and the swing beam?
A: We do not recommend changing the way in which the playsets major components are assembled. This includes attachment of swing beams and monkey bars. Any modifications such as these are at your own risk and may adversely affect the warranty provided.
Q: Can I buy a different swing for my set?
A: Yes. We have a large selection of swing accessories including baby swings, upgraded belt swings or even a disk swing or tyre swings for your play set.
Q: Why is your website price lower than other sites or local stores?
A: People often say that you get what you pay for, which in a large amount of cases is true, but there are always exceptions to the rule. We import directly from the world's largest playset manufacturers, not importers and not distributors, we import directly. This means that we sell to you, the customer, at the price many wholesalers sell to people that also sell to you. This means that you effectively save between 10-30%, the margin that would normally be added to such items.
Q: Does your price include shipping?
A: The majority of products on our website have delivery subsidised, but most items will incur an additional charge depending on which delivery service you choose. We charge a sensible and reasonable delivery price for each product given many items are in excess of 2m long and over 50kg. Delivery varies by product and postcode location so the best way to check your price is to use the delivery price checker, or to proceed through the first stages of the checkout process. Our customer services team will be happy to help should you have any questions or problems.
Q: I live in Ireland. Can you deliver to me and what are the prices for your products in Euros?
A: We can deliver to Ireland, or any other country in Europe. Simply go to our home page and select your country from the drop down list at the top right. This will refresh the screen to display current stock, pricing and language options. Pricing will be displayed relative to your country’s local currency.