Frequently Asked Questions
Q: How should I maintain my set?
A: A playset is a large wooden structure that requires maintenance. There are many customers whose playsets last for years as a result of simple steps taken to ensure the wood's longevity. The wood on your playset comes with a thin coat of stain that provides uniform colouration. Stain does not protect wood, however. Most customers have the best results when they sand and stain their wood then seal it with an oil-based sealant. In order to maintain your warranty you must maintain the wood and inspect it monthly. Remember, stain is for colour and sealant is for protection. Your play set should be re-stained annually.
Q: Do I need to stain the playset after I get it?
A: We suggest you treat the wood once each year. Not only will this keep it looking nice but will also help it last as long as possible.
Q: What kind of stain should I use?
A: We used a water-based treatment when we made the products. You can use a water-based or oil-based stain at your discretion. However, once you switch to oil you will not be able to return to water-based from that point forward. Your local home improvement, hardware or DIY store will have plenty of options and suggestions for you.
Q: What else should I do?
A: We suggest you check bolt tightness and all hardware periodically to ensure everything is in proper order.
Q: What do I do when a bracing element breaks?
A: Bracing elements break when the playset becomes un-level. As a playset settles, its centre of balance can sometimes shift placing an undue amount of tension on a single area. When a bracing element cracks, it's time to check the set monthly for levelness. Take a level and ensure that all areas of your playset that are supposed to be level are level. If the ground is not level, dig out the high ground with a shovel. Make sure all of your hardware is loosened and then re-tightened uniformly afterward to accommodate the leveling changes made. Test it out with swinging and let us know if you need any further help.
Q: My playset is swaying. What should I do?
A: As a playset settles, its centre of balance can sometimes shift placing an undue amount of tension on a single area. If swaying occurs then it's time to check the set for levelness. Take a level and ensure that all areas of your playset that are supposed to be level are level. If the ground is not level, dig out the high ground with a shovel. Make sure all of your hardware is loosened and then re-tightened uniformly afterward to accommodate the leveling changes made. Test it out with swinging and make corrections as necessary.
Q: My playset is leaning. What should I do?
A: Using a level, check the fort horizontally from the bottom of the playset to the top. Start by verifying that the baseboards are level. If you have high ground, dig it out. Move higher now, checking every tier for levelness. When checking the floor, ensure that the centre of the floor is as level as the outside edges and the four corners. Check to ensure that tarp assembly is level. Check the swing beam/monkey bar brace, the rungs on the deck ladder, and the rungs on the rock wall. Check to see that the rock-wall brackets are level. Check to see that the fort angle brace brackets are level with each other.
Once you've checked the horizontal levelness, it's time to check it vertically. Check all uprights, wall slats, tarp uprights, deck ladder rails, rock-wall rails, and verify that they are straight. Once the fort is horizontally and vertically level, tighten the hardware to ensure it stays that way.
For the monkey bars/swing beam portion:
Check to see that the ground beam is level. If it is not, dig out the high ground. Check that the two green plastic angle brace brackets are even with each other. Check the rungs and beams of the monkey bars for levelness. On occasion, the monkey bar or swing beam will lean into the fort causing the assembly to become un-level. Once it is level, tighten your hardware down uniformly and make sure it is staked to the ground.
Q: I need replacement parts. How can I order them?
A: If you just got your playset and there are missing parts, please visit http://www.climbingframesuk.com/parts-centre/ and complete the parts request form. We'll normally dispatch the replacements to you within a couple of days.
If you have an older playset then you can often purchase parts from us, but you need to know the name of the set and ideally the year you bought it so we can ensure the bits we send will fit your model.
Q: How can I best prepare for our new playset so it stays sturdy and firm for years to come?
A: The most important thing you can do to keep your playset from moving around is to ensure it remains on a very solid base. If using a soft material such as mulch or sand and the set can actually make undercuts in the material which opens up the chance for movement, ensure you lay this after assembling the set. If necessary, install some paving stones and set the playset on them, then anchor it for maximum stability.
Warranty and Parts
Q: What if a part is missing?
A: If you find that a part is missing or parts are broken, please please visit http://www.climbingframesuk.com/parts-centre/ and complete the parts request form. We'll normally dispatch the replacements to you within a couple of days.
Q: What is the warranty on your playsets?
A: The warranties vary by playset. Each playset details page shows the warranty link for that product. You can open the warranty document and read about it for that set.
Q: I have an older playset. Do you have parts for it?
A: In many cases we still have parts for older playsets. Please contact us with your information and what you need. We'll get back to you with part availability and pricing information.
Q: Some of the wood is cracked. Is this normal?
A: Yes. Wood is a natural product and will check, crack or warp in different climatic conditions. Wood absorbs and looses moisture during different times of year, the surface checks or cracks appear as moisture leaves or is absorbed by different parts of the wood at different rates. It does not affect the strength or structural integrity of the wood. Cedar is naturally resistant to decay and rot.