Frequently Asked Questions
Q: How long will it take to get my playset?
A: For our home build play sets you will normally receive delivery between 3 and 14 days. However, delivery time will vary depending upon your location and selected delivery options.
Modular play systems are normally delivered and installed within 21 days, however this will depend upon your location and chosen day of install. If you selected a factory order item delivery will be longer, but you will be informed of this at time of purchase.
Accessories and smaller products that ship via package or parcel service will normally arrive within 3 days of order. Sometimes accessories ordered with a playset will be delivered separately; this depends on the warehouse your items are dispatched from.
Q: What is the delivery process?
A: After placing your order you will be contacted prior to delivery by our shipping department. You will be provided with very detailed and clear shipping information. We aim to deliver all products within 14 days of order unless we have advertised that stock is not available. Rest assured our website is linked to our warehouse stock control so when we are out of stock this will be displayed on the website. At the point of order we provide detailed shipping information.
Q: Are items always in stock?
A: No, obviously our inventory levels vary and lines are superseded and updated. We do not display inventory levels on our website but if a "Buy Online" button is visible, the items is in stock and you can buy the product from our site.
Q: How big are the boxes?
A: It depends on the playset or product, but most playset boxes are big and heavy. They are as long as the longest pieces of wood in the set, which is normally the slide, swing beam and uprights (legs). Most play sets are at least 2m long and 50cm wide. Sandboxes, playhouses and accessories are in smaller boxes but vary subject to their dimensions.
Q: If I order more than one product will they all arrive together?
A: Probably not. This is because climbing frames, swing sets and accessories often ship from different warehouses. We try to ensure they arrive within a day or two of each other.