Delivery FAQ’s

We are often asked about climbing frame delivery options – time, prices and how it works! Here is everything you need to know about our delivery!

The Delivery Process:
After placing your order you will be contacted within 72 hours by our delivery department to book in your delivery date. You will be provided with very detailed and clear shipping information. We aim to deliver all products within 5 – 14 working days of order unless we have advertised that stock is not available. Rest assured our website is linked to our warehouse stock control so when we are out of stock this will be displayed on the website! At the point of order we provide detailed shipping information.

Are items always in stock?
Now, our inventory levels vary and lines are superseded and updated. We do not display inventory levels on our website but if a “Buy Online” button is visible, the items is in stock and you can buy the product from our site. Otherwise we offer a ‘Pre-Order’ service, this is for items that are not in stock but you can put a 10% deposit down and pay the final balance when the item come into stock. (Please see ‘Pre-Order’ page)

How long will it take to get my order?
Our home build play sets will normally arrive between 3 and 14 working days. However, delivery time will vary depending upon your location and selected delivery options.
Accessories and smaller products that ship via package or parcel service will normally arrive within three days of order. Sometimes accessories ordered with a playset will be delivered separately; this depends on the warehouse your items are dispatched from.

How big are the boxes?
It depends on the playset or product, but most playset boxes are big and heavy. They are as long as the longest pieces of wood in the set, which is normally the slide, swing beam and uprights (legs). Most play sets are at least 2m long and 50cm wide. Sandboxes, playhouses and accessories are in smaller boxes but vary subject to their dimensions.
You can find the exact box dimensions by viewing the product, clicking on ‘Tech Spec’ below the pictures and viewing Box Dimensions

Delivery Options
For many playsets we offer two delivery services – A one man delivery and a Two man delivery! (Some products may only offer one delivery option.

One Man: This is a one man delivery. The driver may need help unloading the boxes from the lorry. You do need to be there to sign for the products and possible help to unload. This is like a kerb side delivery. The driver will unload the boxes but will not move them into your garden or anywhere for you.

Two Man: This two man delivery service means that two men will deliver and unload your order. You will not need to help them with carrying the boxes. They will move the boxes to your garden for you. You do not even need to be home to sign for the delivery (As long as you leave a signed note on the outside of your house for the drive to take as proof. Giving them permission to leave the boxes and where to do so.

To check the price of delivery please view the product and click on ‘Calculate Delivery Price’ under the ‘Add To Cart’ Button. Type in your postcode and this will give you the price of delivery too your home.

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